Matrix Absence Management
  • 19-Oct-2018 to 19-Nov-2018 (MST)
  • Risk Management Solutions
  • Portland, OR, USA
  • DOE
  • Hourly
  • Full Time

Full Benefit Package

Matrix Risk Management Solutions is a Third Party Administrator (TPA) supporting clients in Property and Casualty Insurance Services industry.  Our highly customer centric approach is to try and duplicate the culture of our clients to make the experience seamless for all involved. 

Matrix Risk Management Solutions offers a full benefit package- Medical, Dental & Vision, including 401K match.  Matrix is a friendly and pleasant office environment; offering flexible schedules M-F.

Summary Description

The Casualty Claims Assistant provides basic professional administrative support to the Casualty Claims Unit. The Casualty Claims Assistant will be a part of a team oriented environment providing internal and external customer service and will handle confidential information with the utmost judgment and discretion.


  • Assist with electronic mail, filing, and general office duties relating to insurance claims.
  • Process claims paperwork and first reports. Efficiently expedite correspondences and update diaries.
  • Effectively communicate with claimants, clients, and providers. Assist in bill payment process, and data entry task and documentation production.
  • Utilizes the Claim System for file setup, inquiries and letter generation.
  • Resolves routine administrative problems and answers inquiries.
  • Receives and responds to routine correspondence (some of which may be confidential); proofreads, revises and edits other materials for accuracy, thoroughness and appropriateness.
  • Compiles, organizes and analyzes basic information for inclusion in reports and customer packages.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.


  • High school diploma (or equivalent) and a minimum of 1-2 years of customer service and/or administrative/claim support experience required; College Degree preferred.
  • Prior experience in Insurance Claims processing or support is a (+).
  • Use of computerized claims systems, Microsoft Office Suite experience required.
  • Must be able to type at least 45 wpm Ability to organize work, manage time and follow through.
  • Ability to exercise sound judgment to shift priorities and organize multiple tasks simultaneously
  • Ability to apply basic administrative skills to perform standardized duties (e.g., to create memos, reports, spreadsheets, etc.)
  • Concise written and oral communication skills
  • Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues. 


Essential Physical/Cognitive Job Functions

  • Prompt and regular attendance at assigned job location
  • Ability to work shifts exceeding 8 hours, 5 days per week
  • Ability to interact with employees of all levels and clients in an appropriate manner
  • Ability to concentrate and think strategically
  • Availability onsite to confer with staff members with whom the incumbent must interact on a daily basis
  • Ability to proficiently use a personal computer for tasks such as email and preparing reports.
  • Ability to review and analyze data and information.
  • Ability to complete, or oversee the completion of, assigned tasks/projects in a timely manner.

EEO Statement

Matrix Risk Management Solutions is an equal opportunity employer applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable, federal state or local laws.


Matrix Absence Management
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