Matrix Absence Management
  • 30-Nov-2018 to 26-Dec-2019 (MST)
  • Workers Compensation
  • Phoenix, AZ, USA
  • Salary
  • Full Time

Full Benefit Package- Medical, 401K, PTO

Matrix Absence Management is one of the top Third Party Administrators (TPA) supporting clients in absence management (FMLA/Disability/Workers' Compensation). We partner with our clients Human Resources department to manage Workers' Compensation, Disability and/or Leave of absences until the claim is resolved or the employee returns to work.  Our highly customer centric approach is to try and duplicate the culture of our clients to make the experience seamless for employees.  Our mobile app technology provides ease of use to our client and employee in reporting claim information.

Matrix Absence Management offers a full benefit package- Medical, Dental & Vision, including 401K match. Matrix is a friendly and pleasant office environment; offering flexible schedules M-F.


Position Summary: 

Investigates, evaluates, disposes and settles moderately complex to complex/high exposure claims. Includes the investigation, evaluation and determination of coverage, compensability and responsibility and the setting of proper reserves.

 Duties and Responsibilities: 

  • Processes moderately complex to complex or high exposure claims consistent with clients' and corporate policies, procedures and "Best Practices" and in accordance with any statutory, regulatory and ethics requirements.
  • Independently analyzes claim exposure, determines a proper plan of action to appropriately mitigate and settle/close the claim working within established level of authority.
  • Interacts with injured workers, client contacts and attending Physician(s) to ensure awareness and understanding of the Workers' Compensation process, requirements and entitlements.
  • Interacts with disability and leave examiners' for coordination of non occupational benefits.
  • Prepares and issues notices in accordance with mandated requirements and regularly reviews and stays abreast of applicable laws, rules and regulations that may impact how claims are processed.
  • Establishes and maintains proper reserving throughout the life of the claim.
  • Identify subrogation potential and pursue the process for reimbursement.
  • Complies with carrier excess reporting and threshold requirements.
  • Coordinates medical treatment for injured workers and provides information to treating physician(s) regarding the employee's medical history, health issues and job requirements.
  • Fully understands Medicare reporting requirements as they relate to a Workers' Compensation claim.
  • Facilitates early RTW through temporary, transitional, alternate, or modified work.
  • Manages all medical aspects of a claim file with a focus on RTW and end of treatment.
  • Refers appropriate files for task management assignments to approved vendors for medical management, special investigative needs, conditional payments, etc. up to assigned authority. Monitors status and quality of work performed.
  • Serves as a liaison between medical providers, employees, legal professionals, clients and vendors.
  • Independently manages claims in litigation with regular and consistent communication with defense counsel to make recommendations and develop strategy.
  • Enters and maintains accurate information in the claims management computer system.
  • Clearly communicates concise action plans and present plans for moving the claim to resolution.
  • Meets with clients to discuss on-going claims or review open claim inventory.
  • Effectively controls expenses on all Workers' Compensation claims.
  • Mentors first level WC Examiners.
  • All other duties as assigned.


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.


 Education, Qualifications and Experience: 

  • BA/BS degree from an accredited College or University or five + years of demonstrated industry experience.
  • Five to seven (+) years - Workers' Compensation Claims administration experience required working with self-insured and/or insured claims.
  • Demonstrated experience working with complex, high exposure and litigated WC claims.
  • Appropriately licensed and/or certified in all States in which claims are being handled. (Arizona, and other jurisdictions a plus)
  • Bilingual Spanish is a (+)
  • Able to work in a fast paced, high stress, changing environment.
  • Strong analytical, critical thinking and problem solving skills required.
  • Effective verbal and written communication skills required.
  • Excellent planning, organizing and negotiation skills required.
  • Attention to detail.
  • Negotiation and interpretive skills necessary.
  • Demonstrated knowledge of established claims strategy and mitigation techniques.
  • Establishes and maintains effective working relationships with those contacted in the course of work.
  • Proficiency with computers and technology working knowledge of Microsoft Office application suite (MS Word, Excel, etc. and familiarity and experience using standard claims administration applications.
  • Good interpersonal skills with an ability to work within a team environment.
  • Able to effectively handle multiple priorities simultaneously.
  • Works independently.

Essential Physical/Cognitive Job Functions

  • Prompt and regular attendance at assigned job locations
  • Ability to work shifts exceeding 8 hours, 5 days per week
  • Ability to interact with employees of all levels and clients in an appropriate manner
  • Ability to concentrate and think strategically
  • Availability onsite to confer with staff members with whom the incumbent must interact on a daily basis
  • Ability to proficiently use a personal computer for tasks such as email and preparing reports using software
  • Ability to review and analyze data and information.
  • Ability to complete, or oversee the completion of, assigned tasks/projects in a timely manner.

EEO Statement 

Matrix Absence Management is an equal opportunity employer applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable, federal state or local laws.

Matrix Absence Management
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